Returns & Exchanges

It is important to us that the Anthony’s woman is happy with her purchase. If for any reason you are not completely satisfied with your purchase, Anthony’s will graciously accept your returns of unworn, unwashed and undamaged merchandise with the tickets attached and/or the hygienic liner (if applicable) made within 30 days of purchase.

We will credit you for returns received within 30 days of purchase, accompanied by the original receipt for the price paid in the original form of payment. Unfortunately, original shipping and processing fees are nonrefundable. We are not able to refund the purchase of gift cards. 

**Due to PayPal’s extra security (which further protects users), all orders that used PayPal Express Checkout must be mailed in for returns and exchanges and cannot be returned to the store.

Returning in Stores

Just bring the packing slip and credit card used when you placed the order to any of our stores. Our sales associates will be happy to assist you with your online return. Click here to locate an Anthony’s store near you.

Returning by Mail  - Using the Anthony's Emailed Return Label

Shipping is on us if the package is postmarked within 7 days of received date. For returns postmarked after 7 days, there is a $7 handling fee that will be charged against your original method of payment.  

If you prefer to send your return by mail and would like to use our emailed return label, we have a few step process to help you out. 

1. Please fill out the return form (found on the back of your original packing slip or you can download it HERE) and include it in the package.
2. Email shop@anthonysfla.com with the subject line: ONLINE RETURN. In your email please state your name, order number, the reason for return and that you would like us to email you a return label. *If you email Saturday or Sunday we will send you the label on Monday. 
3. We will email you a postage-paid shipping label that you will need to print. 
4. Please affix the label to your return package, covering or removing any old labels or bar codes.
5. Give your package to your postman or drop it off at a USPS Drop Box location.

Returning by Mail - Shipping on your Own

You are not required to use the pre-paid shipping label. If you prefer to ship on your own and at your own expense, we recommend using a form of traceable and insurable delivery. Please fill out the return form (found on the back of your original packing slip or you can download it HERE) and include it in the package.

Please ship returns to:

Anthony’s Inc.
E-Commerce Returns
4912 Georgia Ave.
West Palm Beach, FL 33405

Returns will be processed within 10-14 business days. Once your return is received and inspected, we will process the refund and send you an email to let you know that your refund has been issued. Please allow for up to 2 billing cycles for refunds to appear on your credit card statement.

Exchanges

Exchanges via Phone

For the best service and selection on exchanges, please call 1.800.324.1380 Monday-Friday. We will place a new order for you and send in-stock items right away. Once your return is received in our warehouse, we will credit your account for that item. Once you have placed your new order with us, please fill out the exchange form (found on the back of your original packing slip or you can download it HERE) and include it in the package.

Exchanges by Mail - Using the Anthony's Emailed Return Label

Alternatively, if you would just like to exchange an item for a different size and prefer not to have us place a new order for you, please follow these steps: 

1. Email shop@anthonysfla.com with the subject line: EXCHANGE and state your name, order number and exchange details. 
2. We will email you a postage-paid label that you will need to print. 
3. Please fill out the exchange form (found on the back of your original packing slip or you can download it HERE) and include it in the package.

Exchanges by Mail - Shipping on your Own

Please fill out the exchange form (found on the back of your original packing slip or you can download it HERE) and include it in the package. Ship the item to be exchanged prepaid and insured (recommended) to the following address:

Anthony’s Inc.
Attention: Exchanges
4912 Georgia Ave.
West Palm Beach, FL 33405

 

Please note that we do not charge shipping again to send you the replacement item.

You may also exchange an item in store within the 30 day return period and with the original receipt.

Questions

Please don’t hesitate to contact us with any questions. We are just a phone call or email away. Email: customerservice@anthonysfla.com or call us at 1-800-324-1380.