Placing my Order
My size is not available online. Will it be available soon and is there anything I can do?
While there are some items that we carry season after season with minor design changes, a majority of our products are available in limited quantities. If it is an item you really want, we recommend you purchase it quickly! If a size or color is not listed, it means, unfortunately, that we are sold out of that item.
I did not receive an order confirmation email. What should I do?
If you did not receive an email confirmation of your order, please check first in the spam/junk folder and the promotions folder in your email inbox. If you still cannot locate the order confirmation email, then please email us at email@example.com so we may look into it and make sure that your order came through our system.
I received my order, but something is wrong. What should I do?
If you received your order and an item was missing or you received an incorrect item, please call customer service at 1.800.324.1380 (press option 2 to speak to the E-Commerce department) or email us at firstname.lastname@example.org for further assistance.
Modifying my Order
Can I change my order after it has been placed? How can I change my order?
We are not able to make changes to an existing order once it has been placed. If you place an order online and realize after checking out or upon receiving your order confirmation that you ordered the wrong item, size, color, etc. please contact us immediately at 1.800.324.1380 (press option 2 to speak to the E-Commerce department). We are not able to adjust the order but will try to help you by placing a new order for you. Please note that we are unable to make any changes to an order once it has been shipped. However, you can place a new order and return the first order once you receive it.
Can I change my shipping service on an order?
No, once an order has been placed we are unable to alter the shipping service. You can call us immediately at 1.800.324.1380 (press option 2 to speak to the E-Commerce department) and we can place a new order for you.
Payment of my Order
What payment types do you accept?
We accept all major credit cards including Visa, Mastercard, Discover, and American Express.We also accept Apple Pay, Shop Pay, Shop Pay Installments, G Pay & Paypal at this time.
Can I use an Anthony’s Ladies Apparel gift card online?
Yes, we now accept both physical gift cards and e-gift cards for online purchases. Simply enter the gift card number into the box that reads “Gift card or discount code” on the right side of the checkout page and click “Apply.”
How do I use my coupons? Can I use my coupons?
Our online promotions and coupons are separate from our in-store coupons and promotions and cannot be used interchangeably. The current online promotions will apply automatically to eligible items when they are added to your shopping cart and there is no need to enter a code.
In case you have a specific online promo code, you will need to enter the code into the box that reads “Gift card or discount code” on the checkout page and click apply. Online promotions and discounts will be communicated on the website, through emails, and other social media channels.
Do I have to pay taxes on my order?
Anthonysfla.com follows all applicable taxing regulations for the areas where we do business. Each of the 50 U.S. states has established state tax regulations. Taxes are charged according to the shipping address(es) of your order. All orders with a shipping address in Florida will be charged 6% sales tax plus any applicable county taxes. Due to the South Dakota v. Wayfair federal ruling in 2018, we are also required to collect sales taxes in the following states: Arkansas, California, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming. This is constantly updating and changing, so if you have any questions, please email us at email@example.com.
What is the cost of shipping?
We offer free shipping to the continental U.S. on all orders over $75! We charge a flat rate of $5.95 for shipping on orders under $75. We also offer express shipping options with rates that vary depending on the speed of the shipment. For exact shipping rates, please visit our Shipping Page.
When will my credit card be charged?
Your credit card will be authorized for the entire amount of the order at the time of purchase. The card will be charged when the order is shipped.
Delivery of my Order
Where does Anthony’s ship?
We ship to all 50 U.S. states, Puerto Rico, and the U.S. Virgin Islands. We are not currently shipping to any other U.S. territories or internationally.
How long will I have to wait for my order to be delivered from the time I receive my order confirmation email?
- Ground Shipping: Allow 5-10 business days from date of purchase for delivery
- Express Shipping: Allow 3 business days from date of purchase for delivery
- Two Day Shipping: Allow 2 business days from date of purchase for delivery
Please note that we do not ship on Saturdays, Sundays, or holidays. We will do all that we can to ensure your order is delivered on time; however, we cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
How can I check my order status?
Once your order has been shipped, we will notify you via email of the shipment status. This email will also provide you with your tracking information so you will be able to track your package all the way to your doorstep.
Returning or Exchanging my order
How do I return my order?
If you are not completely satisfied with your purchase, you have 30 days after you receive your order to return it for a refund in the form of the original payment. Unfortunately, we are not able to accept returns after 30 days. For more information, please visit our Returns Page.
Who is responsible for the return cost?
We would be happy to email you a prepaid shipping label for your return. If you choose to use our label we will deduct a $4.95 fee from the return. If you are unable to print our shipping label or you prefer to use the carrier of your choice and create your own label, we will not deduct anything from your return, but you will be responsible for the shipping cost.
When will I be refunded?
Returns will be processed within 10-14 business days from the date that the return package is shipped. We will notify you via email when the refund has been processed. Please allow up to 2 billing cycles for refunds to appear on your credit card statement. Original shipping and processing fees are nonrefundable.
Security and Privacy
Is online payment secure?
Payment security is one of Anthony’s major priorities. Credit card and order data is encrypted and secure. Our cart is Level 1 PCI DSS compliant and uses 128 bit SSL certificates to keep order details secure. This is the same level of encryption used by large banks to keep your information secure.
Does Anthony’s share my personal information?